Information for vulnerable patients

Coronavirus symptoms

We are getting a large number of calls from patients with coughs or a temperature who think they may have coronavirus. Please follow online advice using this link. If you have symptoms and are coping you are supposed to self-isolate for 7 days. If you feel that you can't cope with your symptoms you are advised to call 111, not your GP. Please follow the online guidance and call us only if you are unsure as to what to do.

Local support

Local support can also be accessed from Bexley Council by visiting this link or by phoning the Bexley Coronavirus helpline on 0203 045 5398 which is open 8am to 6pm. Contact them if you need someone to get shopping, pick up other essentials, or to give you information, guidance and advice.

Isolation Notes

The 111 website has now got the facility ( for patients to apply for isolation notes to give to employers. This is for: 1. those who have symptoms and have used the 111 online service, or 2. have been told by a healthcare professional that they have symptoms, or 3. live with someone who has coronavirus.

Statutory Sick Pay (Government advice)

People who cannot work due to coronavirus and are eligible for Statutory Sick Pay will get it from day one, rather than from the fourth day of the illness.

Statutory Sick Pay will be payable to people who are staying at home on government advice, not just those affected. Employers are urged to use their discretion about what evidence, if any, they ask for. If employees need to provide evidence to their employer that they need to stay at home due to coronavirus, they will be able to get it from NHS 111 Online ( and not from their doctor.

 Self-employed claimants on Universal Credit who are required to stay at home or are ill as a result of coronavirus will not have a Minimum Income Floor (an assumed level of income) applied for a period of time while affected.


click for NHS information about coronavirus click for government information about coronavirus click for NHS advice for people at high risk


click to access NHS online


A message from our practice GPs -  6th April 2020

At this time we are trying to help as many patients as possible whilst operating with reduced staffing numbers. To help us with this please do not visit the surgery unless you have been invited to. If you have a new continuous cough or fever stay at home and follow the government guidelines

Please only contact the surgery if your matter is urgent. We are operating a telephone triage system. You will receive a telephone call from a Clinician if our receptionist cannot help you. Telephone calls will be kept to a minimum to facilitate the practice helping as many patients as possible. Alternatively please submit an E-consult via the practice’s website.

If you have a prescription request please submit this by using our online services If you do not have access to a computer, please ask a friend or relative to help you. If this is not possible, please post through the letter box. We have been inundated with prescription requests and together with the local chemists are working extremely hard to process these as quickly as possible.

We are aware of misinformation circulating on social media regarding the issuing of ‘rescue packs’ for those patients with pre-existing respiratory conditions such as COPD or asthma

Prior to the coronavirus outbreak we had a very small number of patients with COPD (not asthma) that were eligible for a rescue pack of antibiotics and steroids. These patients will be appropriately assessed and counselled by our healthcare professionals.

We will NOT be issuing any rescue packs to new patients during this crisis. If anyone has potential coronavirus, if they are unwell enough to require antibiotics they will need to be assessed appropriately (online, on the phone and if required face to face). For this reason it is NOT SAFE for us to issue new patients with medication “just in case” you fall unwell.​


MIND in Bexley are here for you in these challenging times -  click here

Coronavirus and Diabetes - advice and resources for patients with Diabetes

BEXLEY COUNCIL coronavirus update

CORONAVIRUS: volunteering opportunities click here