MAKING AN APPOINTMENT

You can now book your apppointments ONLINE using  Patient Services.

To find out more information and to register for this service, please click here

 

Appointments

There are a range of healthcare services you and your family can access if you become unwell. This helpful 'Choose Well' film, explains which service to use and when. Click here to watch it.

All consultations with the doctors, practice nurses, health visitor and community midwife are by appointment only. Please do not come to the surgery and ask to be seen without an appointment, as this simply causes delays for other patients.

GP appointments have a duration of 10 minutes each. This is why we ask that you kindly discuss one complaint per appointment, in order for us to explore it sufficiently to ensure safe and effective healthcare. We will happily deal with more than one problem if we can do so within the allocated time. Please consider the other patients in the clinic, as if you have a list of problems, this may cause us to run late. 

Your GP may also run late as occasionally they may have to make an urgent home visit, assess and refer unwell patients to hospital, or deal with urgent contacts with other medical professionals. We will try our best to keep to time. We apologise if there is a delay and your patience would be greatly appreciated. 

You can book an appointment to see a GP up to 4 weeks in advance. You can make an appointment with any GP. If you would like to see one in particular, you may have to wait longer. NHS England have recently instructed that all patients in the UK have an “allocated GP”. You may have been notified of this by letter or SMS. This does not restrict who you can see in the surgery. 

Occasionally, there may be a wait for the next available appointment. We apologise for this, and we understand how frustrating this can be. As a GP practice, we promise to provide as many appointments as we can, but demand is very high, especially in the winter months. Again, we would thank for your patience. 

To try to manage emergency demand, a walk-in surgery is available at both practices between 11-12. These are 5 minute appointments, aiming to manage acute (new) conditions and problems that cannot wait for a routine appointment. Please note that these are strictly for one problem only, and we will not issue sick notes or repeat prescriptions in these surgeries. In times of high demand, patients may wish to arrive before 1045 as the clinics may quickly fill up. We will always aim to make room to review sick children if it we feel it is clinically urgent. 

Remember also that the practice nurses may be able to deal with less serious conditions and that it may be quicker to make an appointment with them. Examples would be wound assessment or a repeat prescription of the contraceptive pill. Also note that all travel clinic/immunisation appointments are with the nurses.

We also have telephone consultations available, where your details will be taken by a receptionist, and the GP or nurse will ring you back. We cannot always call you at your desired time as we fit this around our surgery time, but we promise to always try. We will only call once, so please keep close to your phone.

Appointments can be booked by telephoning the surgery, in person at the reception desk, or online. If booking online for the first time, please read the instructions below first.

Please cancel any appointments which you no longer need as soon as possible by telephone or in person.  Alternatively you can now cancel an appointment through this website so long as there is at least one working day's notice - this will enable the practice staff to re-allocate the appointment.

INDEX - Appointments

"Have the flexibility to book and cancel your appointments from home, at work or any location with internet access. You don’t need to queue at the practice, wait on the telephone and you can manage your appointments outside practice opening hours."