South East London Intergrated Care System       Primary Care Networks        Enhanced Access

Morning, evening, and Saturday appointments​ (as from 03.10.2022)

We want to make it easier for you to get an appointment at our surgery. In addition to our normal opening hours, we also offer appointments in the morning, evenings and on Saturdays.​

You will be offered a face-to-face appointment, but your appointment may also take place by phone or video.​

We are working with our neighbouring GP surgeries to offer these additional appointments; you may be offered an appointment from one of these other surgeries. Our surgery is part of a small group of surgeries called a Primary Care Network and we work together in a number of ways. Our neighbouring GP surgeries in the Primary Care Network are:​

 Clocktower PCN associated surgeries :

 Bellegrove Surgery 174 Bellegrove Road, Welling DA16 3RE

 Dr Davies & Partner Dr. Davies & Partner 55 Littleheath Road Bexleyheath Kent, DA7 5HL

 Welling Medical Practice  Dsf 2 Danson Crescent, Welling DA16 2AT

 Bexley Group Practice  76-78 Upper Wickham Lane, Welling DA16 3HQ ​

To book an appointment​

Contact us in the usual way (by phone or online) to make an appointment.​

If the practice is closed and you are calling to change or cancel your evening or ​Saturday clinic appointment please call 0208 103 4506.​

Alternatively, if you need any support, please contact NHS 111 online​ ( or by calling 111 if you do not have access to online services. ​

Privacy Notice 

Primary Care Networks (PCNs) are a key part of the NHS Long Term Plan, with all general practices being required to be in a network.

This practice is part of the CLOCKTOWER Primary Care Network (PCN).


CLOCTOWER PCN is made up of a number GP Practices created to work collaboratively to ensure the health care system

within our area works effectively by sharing knowledge and resources.


From 1st October 2022, existing GP Extended Access Services/Hubs and GP Surgency Enhanced hours will merge to provide a new enhanced delivery model to patients.

The new offer is based on Primary Care Networks providing bookable appointments outside of ‘core hours’ within the Enhanced Access period of 6.30pm-8pm weekday evenings and 9am-5pm

on Saturdays, utilising the full multi-disciplinary team, and offering a range of general practice services, including ‘routine’ services such as screening, vaccinations and health checks,

in line with patient preference and need.


To enable us to provide our Enhanced Access Service to you, GPs from other local practices and staff from Bexley’s GP Federation,

Bexley Health Neighbourhood Care will at times have access to your full GP record but only when providing direct care to you.


People who have access to your information will only normally have access to that which they need to fulfil their roles,

for instance admin staff will normally only see your name, address, contact details, appointment history and registration details in order to book appointments,

the practice nurses will normally have access to your immunisation, treatment, significant active and important past histories, your allergies and relevant recent

contacts whilst the GP you see or speak to will normally have access to everything in your record.


1) Controller contact details



The Westwood Surgery

24 Westwood Lane



DA16 2HE

2) Data Protection Officer contact details



Danielle Gibbons

GP Data Protection Officer

3) Purpose of the processing

To provide our patients with direct care.

4) The Lawfulness Conditions

and Special Categories

The processing of personal data in the delivery of direct care and for providers’ administrative purposes in this surgery and in support of direct care elsewhere

 is supported under the following Article 6 and 9 conditions of the GDPR:

Article 6(1)(e) ‘…necessary for the performance of a task carried out in the public interest or in the exercise of official authority…’.

Article 9(2)(h) ‘necessary for the purposes of preventative or occupational medicine for the assessment of the working capacity of the

employee, medical diagnosis, the provision of health or social care or treatment or the management of health or social care systems and services...” 


We will also recognise your rights established under UK case law collectively known as the “Common Law Duty of Confidentiality”*


5) Recipient or categories of recipients

of the shared data

The data will be shared with:

Bexley Health Neighbourhood Care -

6) Rights to object

You have the right under Article 21 of the GDPR to object to your personal information being processed.

Please contact the Practice if you wish to object to the processing of your data.

You should be aware that this is a right to raise an objection which is not the same as having an absolute right to have your wishes granted in every circumstance.

GP Practices process personal data under Article 6(1)(c) on a lawful and legitimate basis where the organisation is obliged under law to comply with

  • The General Data Protection Regulations (GDPR)
  • The Freedom of Information Act
  • The NHS Constitution
  • The Local Authority Social Services and National Health Service Complaints (England) Regulations 2009

By complying with these laws, the Practice has compelling legitimate grounds for the processing which override the interests, rights and freedoms in the right to object.

7) Right to access and correct

Under GDPR and the Data Protection Act 2018, you have the right to see or be given a copy of any personal data we hold about you.

To gain access to a copy of your information, you will need to make a Subject Access Request (SAR) to the Practice.

You also have the right to have incorrect data held about you corrected.

8) Retention period

The data will be retained for the period as specified in the national NHS records retention schedule.

9)  Right to Complain.

You have the right to complain to the Information Commissioner’s Office, you can use this link 


or calling their helpline Tel: 0303 123 1113 (local rate) or 01625 545 745 (national rate)

There are National Offices for Scotland, Northern Ireland and Wales, (see ICO website)