Contact Us

 

Important

We are closed on bank holidays. See our events and closures page to learn more.

Westwood Surgery

24 Westwood Lane
Welling
Kent
DA16 2HE

Telephone: 020 8303 5353

Pickford Surgery

55 Pickford Lane
Bexleyheath
Kent
DA7 4RN

Telephone: 020 8303 5353

All calls are recorded for training and quality assurance purposes.

Access Information

Disability Access

View images and learn more about our surgery's accessibility facilities to help our patients.

See our accessibility facilities

accessible toilet

Accessible toilet: We have accessible toilet facilities

front door

Front entrance: We have a beel for wheelchair users who require help entering the surgery

hearing loop

Hearing loop: We have a hearing loop installed in the surgery

layout

Layout: We have wide and narrow corridors and accessible rooms available for all

outside the entrance

Outside the surgery: The surgery is accessed via a winding, concrete pathway

reception

Reception: Our reception desk

waiting area

Waiting area: Our waiting area has fixed and movable chairs, with and without arms

Out of Hours

Life Threatening

Call 999 or go to A&E now if:

 
  • you or someone you know needs immediate help
  • you have seriously harmed yourself - for example, by taking a drug overdose

A mental health emergency should be taken as seriously as a medical emergency.

Find your nearest A&E

Urgent But Not Life Threatening

Visit an urgent care centre if:

 
  • You have an urgent medical issue requiring on the day attention

Find Urgent Care Services

Non-urgent

Use NHS 111 if:

 
  • You need help now, but it's not an emergency

There will be someone to provide you with advice and to direct you to a clinician if it is necessary.

Visit NHS 111 Online

About Us

Register with the Surgery

We offer Same Day GP Access for new patients wishing to register.

See our registration page

Patient Feedback

We welcome feedback to tell us what we are doing right and what we can improve.

Friends and Family Test

The NHS Friends and Family Test (FFT) was created to help service providers and commissioners understand whether patients are happy with the service provided, or where improvements are needed. It's a quick and anonymous way to give your views after receiving NHS care or treatment.

Complete the Friends & Family Test

NHS Ratings and Reviews

We encourage our patients to let us know about their positive experiences at our practice. If you'd like to leave a review, please do so on the NHS website

You can see what other patients have said about us here

Complaints

If you've had a bad experience we'd also like to know. View our complaints procedure.

Make a complaint

Surgery Staff

Meet the surgery team

See our staff page

Patient Participation Group (PPG)

The Practice strives to provide excellent healthcare. We welcome constructive feedback and suggestions to help shape our services to serve the needs of all of our patients. Our Patient Participation Group (PPG) meets at the practice to provide a forum for discussion about the practice.

For more information, please see our Patient Group pages.

Practice Performance

GP Patient Survey

The GP Patient Survey is an independent survey run by Ipsos MORI on behalf of NHS England. The survey is sent out to over two million people across England. The results show how people feel about their GP practice.

See our results

Care Quality Commission

The Care Quality Commission (CQC) makes sure hospitals, care homes, dental and GP surgeries, and all other care services in England provide people with safe, effective, compassionate and high-quality care and encourages them to make improvements where possible.

Our overall CQC Rating was: GOOD

See the full report